General Terms and Conditions

These Terms apply to all contracts, services and offers of Digitalisierungshilfe GmbH. By making use of our services, the client agrees to these Terms. Use of the service begins on the day the first services associated with the offer are rendered.

We provide services in the areas of new customer acquisition, digital transformation, and the creation of websites, landing pages and similar. The specific scope of services is set out in the respective offer.

A contract is formed by signing a written offer or through a written order confirmation. Amendments or additions to the contract require written form.

The prices stated in the offer are binding. Unless otherwise agreed in writing, payments are due in full, without deduction, within 4 days of receipt of invoice.

If a project is delayed due to circumstances within the client's responsibility (e.g. late provision of information or data), the full amount remains due regardless of any grant confirmations or side agreements. This also applies where agreed deadlines cannot be met as a result. The grace period is 2 weeks where the delay is attributable to the client.

Changes to the scope of services may be agreed in writing, provided both parties consent. Any additional costs arising from such changes will be invoiced separately.

If necessary information (e.g. WKO login credentials) is not provided in time — at the latest 10 business days after signing the offer — the project will nonetheless commence. The agreed amount remains due even if this results in delays or a grant has not yet been confirmed or could not yet be applied for.

If an appointment (e.g. the presentation of an initial draft) is cancelled by the client and no replacement appointment is arranged within 48 hours, the agreed amount as per the offer remains due.

To the extent permitted by law, Digitalisierungshilfe GmbH is not liable for indirect damages, loss of profit, consequential damages, or data loss. Mandatory liability (e.g. in cases of intent) remains unaffected.

The client shall provide all information and data necessary for the execution of the project in a timely (within 10 business days) and complete manner. Delays resulting from a lack of cooperation are at the client's expense.

Both parties shall treat all confidential information that becomes known to them in the course of the collaboration as strictly confidential and shall not disclose it to third parties. This obligation continues beyond the end of the contract.

The client agrees that Digitalisierungshilfe GmbH may process and use personal data for the purpose of performing the contract. For more information, please see our Privacy Policy.

All materials, concepts and drafts created in the course of the project remain the property of Digitalisierungshilfe GmbH until payment has been made in full. Upon full payment, the client receives the agreed rights of use.

Amendments or additions to these Terms require written form. Should any individual provisions be or become invalid, the validity of the remaining provisions shall remain unaffected. The place of performance and jurisdiction is the registered seat of Digitalisierungshilfe GmbH.

Either party may terminate an order in writing (by email or letter), subject to a notice period of 14 days before the agreed delivery or service date.

In the event of termination within or after this period, Digitalisierungshilfe GmbH reserves the right to invoice for services already rendered. In addition — unless otherwise agreed — a cancellation fee of 25% of the order value may apply.